Your Privacy, Our Pledge

Golden Clove values your trust. This outlines how we handle your data with care.

Introduction

This Privacy Policy describes how GITANJALI PANDA and its affiliates (collectively "GITANJALI PANDA, we, our, us") collect, use, share, protect, or otherwise process your information/personal data through our website https://www.goldenclove.in/ (hereinafter referred to as the Platform). You may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing any product/service offered, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you use our Platform, services, or otherwise interact with us during the course of our relationship, along with related information provided from time to time. Some of the information we may collect includes, but is not limited to, personal data/information provided during sign-up, registration, or use of our Platform, such as name, date of birth, address, telephone/mobile number, email ID, and/or any information shared as proof of identity or address. With your consent, we may also collect sensitive personal data, such as bank account, credit/debit card, or other payment instrument details, or biometric information like facial features or physiological data (to enable certain features when opted for on the Platform), all in accordance with applicable laws. You can always choose not to provide information by opting out of specific services or features. We may track your behavior, preferences, and other details you provide on our Platform, which are compiled and analyzed on an aggregated basis. We also collect information related to your transactions on our Platform and third-party business partner platforms. When a third-party partner collects your data directly, their privacy policies apply, and we are not responsible for their practices or policies; we encourage you to review them before sharing information. If you receive an email or call from someone claiming to be GITANJALI PANDA requesting personal data like debit/credit card PIN, net-banking, or mobile banking passwords, do not provide it. If you’ve disclosed such information, report it immediately to the appropriate law enforcement agency.

Usage

We use your personal data to provide the services you request. If we use it for marketing purposes, you can opt out of such uses. We utilize your personal data to assist sellers and business partners in handling and fulfilling orders, enhance customer experience, resolve disputes, troubleshoot issues, inform you about online and offline offers, products, services, and updates, customize your experience, detect and protect against errors, fraud, and other criminal activity, enforce our terms and conditions, conduct marketing research, analysis, and surveys, and as otherwise described to you at the time of data collection. You understand that denying permission may impact your access to these products or services.

Sharing

We may share your personal data internally with our group entities, other corporate entities, and affiliates to provide access to their services and products. These entities and affiliates may market to you unless you explicitly opt out. We may disclose personal data to third parties, such as sellers, business partners, and service providers—including logistics partners, prepaid payment instrument issuers, third-party reward programs, and your chosen payment methods—to enable access to our services and products, comply with legal obligations, enforce our user agreement, support marketing and advertising, or prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may also share personal and sensitive data with government agencies or authorized law enforcement if required by law or if we believe in good faith that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. Additionally, we may disclose personal data to law enforcement, third-party rights owners, or others if we believe in good faith it’s necessary to enforce our Terms of Use or Privacy Policy, address claims of rights violations from advertisements or content, or protect the rights, property, or safety of our users or the public.

Security Precautions

To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures. Once your information is in our possession or when you access your account, we follow security guidelines to safeguard it against unauthorized access, using a secure server. However, data transmission is not entirely secure due to factors beyond our control. By using the Platform, you accept the security risks of transmitting data over the internet and World Wide Web, which cannot be guaranteed as fully secure, leaving some inherent risks. You are responsible for protecting your login and password details.

Data Deletion and Retention

You can delete your account via your profile and settings on our Platform, which will erase all related account information. Alternatively, you may contact us using the details below for assistance with these requests. If there are pending grievances, claims, shipments, or other services, we may refuse or delay account deletion. Once deleted, you will lose access to your account. We retain your personal data only as long as necessary for its intended purpose or as required by applicable law. However, we may keep data if we believe it’s needed to prevent fraud, future abuse, or for other legitimate reasons. We may also retain your data in anonymized form for analytical and research purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, disclosure, and other processing of your data on the Platform as outlined in this Privacy Policy. If you share personal data about others, you confirm you have the authority to do so and allow us to use it per this Privacy Policy. When providing your personal data on the Platform, partner platforms, or establishments, you permit us—including our corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties—to contact you via SMS, instant messaging apps, calls, or email for purposes specified in this Privacy Policy. You may withdraw previously given consent by contacting the Grievance Officer at the details below, using “Withdrawal of consent for processing personal data” in your subject line. We may verify such requests before acting on them. Note that withdrawing consent is not retrospective and aligns with the Terms of Use, this Privacy Policy, and applicable laws. If you withdraw consent, we reserve the right to limit or deny services where such data is deemed necessary.

Changes to this Privacy Policy

Please review our Privacy Policy periodically for updates. We may modify this Privacy Policy to reflect changes in our information practices. We may notify you of significant changes as required by applicable laws.

Questions? Reach sales.goldenclove@gmail.com.